Sheetal Sharma

I was part of the founding team at Enout, where I led client servicing, sales, and end-to-end event operations. Before that, I headed Customer Success at Yaper and built the customer support function from scratch at Power Gummies.

A home is a deeply personal space, and being trusted to manage it is not something I take lightly. For me, it means anticipating needs before they're voiced, respecting individual preferences, and ensuring everything runs smoothly without the client ever having to worry. I treat every home with the same care, honesty, and attention I'd bring to my own.

My ability to connect dots. I naturally pick up on details, patterns, and preferences, and link them together to stay a step ahead. Whether it's anticipating a need, aligning multiple moving parts, or resolving something before it surfaces, I aim for an experience that feels seamless and proactive.

A patron's family was stranded in a war-affected country with repeated flight cancellations. I worked late into the night: continuously tracking options, rebooking tickets, arranging transport, and coordinating a meet-and-greet for their arrival. When they finally reached home safely, I realised this is exactly the kind of work that matters.

Most of the work is invisible, and that's the point. Following up with vendors, aligning schedules, tracking preferences, and preventing problems before they arise: when it's done well, nothing feels urgent or out of place. That ease is the result of a lot of quiet planning in the background.

My Sundays are not slow, and I wouldn't have it any other way. I'm usually up by 7 AM, starting with a gym session. Then cooking, reading, maybe a DIY project or a bit of gardening. It's my way of being productively present, doing things that leave me energised and ready for the week ahead.