Assistant Operations Manager

Job Description – Assistant Operations Manager

About Pinch

The last decade and a half has been dedicated to the rise of convenience in every way. Organisations, one after the other, have created products and services which make the life of customers convenient. Yet the pain, pressure and stress of the modern world has not really reduced, leave aside going away.

At Pinch, our dream is to transform the physical environment of a family and help them create space for the truly important things, allowing them to focus on themselves and their mental well-being to build a meaningful life, filled with purpose and joy. We wish to build a home management system, which not only does the daily chores, seamlessly and effortlessly, but also preempts the needs of our customers, enhances their lifestyle in every aspect while giving them the peace of mind to focus on achieving more in life. From full housekeeping to a quick tidy up or a dog walk, Pinch is available for the families all the time. We work as an extension of our customers’ family and bring to the table what is best for them.

With our monthly plan, we combine services such as housekeeping, maintenance, food & nutrition management, grocery resupply, laundry management, etc. tailored to the unique needs of each family. On top, a dedicated Lifestyle Manager helps them with any miscellaneous home requests, from decorating home with fresh flowers to arranging a repairman for the broken washing machine, to planning details of the next holiday, taking care of children or the elderly. Basically, anything and everything our customers and their families would need to live a comfortable, convenient, healthy, guilt-free, and inspired life.

The Role

We are looking for a proactive and hands-on Assistant Operations Manager to manage end-to-end operations across our managed properties in multiple locations. The role will focus on ensuring that operational processes are implemented effectively on the ground, properties are maintained to the expected standards, and teams have the support and resources required for smooth day-to-day functioning.

The role will involve extensive travel across our property locations, including Kalsubai, Mahabaleshwar, Goa and other destinations where Pinch manages properties. You will coordinate closely with the Mumbai office, working with the team to implement operational requirements, resolve on-ground challenges and ensure consistency across properties.

This is a hands-on role for someone who enjoys being on the ground, managing people and processes, solving problems independently, and taking ownership of operations across locations.

What You Will Do

1. End-to-End Property Operations

• Oversee the day-to-day operations of assigned properties across multiple locations.
• Ensure that properties are operationally ready, well-maintained and managed in accordance with Pinch’s standards.
• Conduct regular property visits and inspections to identify gaps, resolve issues and ensure operational readiness.
• Monitor housekeeping, maintenance and the overall functioning of properties.

2. On-Ground Execution and Implementation

• Take ownership of implementing operational processes, guidelines and initiatives communicated by the central operations team.
• Ensure that operational standards and processes are consistently followed across all assigned properties.
• Identify operational gaps and take timely corrective action.
• Follow through on action items to ensure that decisions and plans are translated into effective on-ground execution.

3. Team and Stakeholder Coordination

• Coordinate closely with the Mumbai office on operational requirements, priorities and ongoing initiatives.
• Work with on-ground teams, property staff, vendors and service partners to ensure smooth day-to-day functioning.
• Ensure that teams across locations understand their responsibilities and adhere to defined processes.
• Act as the key point of coordination between the central operations team and the properties under your responsibility.

4. Property Maintenance and Issue Resolution

• Coordinate maintenance activities, repairs, vendor visits and other property-related requirements.
• Take ownership of resolving operational issues and escalating matters that require additional support or intervention.
• Monitor recurring issues and work towards implementing long-term solutions.
• Ensure that property-related concerns are addressed within appropriate timelines.

5. Travel and Multi-Location Operations

• Travel extensively to properties across locations, including Kalsubai, Mahabaleshwar, Goa and other destinations as required.
• Conduct regular site visits to assess property conditions, review operations and support on-ground teams.
• Manage operational requirements across locations and ensure that each property receives adequate attention.
• Be flexible with travel schedules and stay arrangements based on operational priorities.

6. Reporting and Operational Accountability

• Share regular updates with the Mumbai operations team on property status, ongoing issues and action items.
• Maintain clear records of site visits, maintenance requirements, operational gaps and their resolution.
• Track pending tasks and ensure timely closure through regular follow-ups.
• Identify opportunities to improve operational efficiency, service delivery and property management practices.

What We Are Looking For

• Prior experience in property operations, hospitality operations, facilities management, hotel operations or a similar operational role.
• Strong execution skills and the ability to manage multiple operational requirements simultaneously.
• A hands-on approach with the ability to independently assess and resolve on-ground challenges.
• Strong coordination and communication skills to work effectively with central teams, property staff, vendors and service partners.
• Good organisational skills, attention to detail and a strong sense of ownership.
• The ability to work across multiple locations and adapt to changing operational requirements.
• Willingness to travel extensively and spend significant time at property locations.
• A practical, solution-oriented mindset with the ability to work in a fast-paced environment.

What Success Looks Like

• Properties operate smoothly and consistently meet defined operational standards.
• Operational processes are implemented effectively across all assigned locations.
• Property-related issues are identified, addressed and resolved in a timely manner.
• On-ground teams are well-coordinated and supported.
• The Mumbai operations team has clear visibility into property performance, pending requirements and ongoing challenges.

Location and Travel

The role will involve close coordination with our Mumbai office and extensive travel across Pinch-managed properties.

Candidates should be comfortable with frequent travel, on-site problem-solving and managing operations across geographically dispersed properties.