Property Manager

Company Description

Pinch is a home concierge and lifestyle management company designed to simplify life for modern families, helping them reclaim their time and peace of mind. Our Lifestyle Managers manage all aspects of running a home, including organizing tasks, managing schedules, hiring staff, and planning events.

With the vision to elevate homes, we aim to replace daily micro-stress with balance, giving our clients more time for what truly matters in life. Whether it is focusing on self-care, career, or family, our mission is to help clients live a more relaxed and well-managed life.

Role Description

This is a full-time, on-site position based in Goa for a Property Manager at Pinch. The Property Manager will be responsible for overseeing the day-to-day operations and upkeep of private residences, ensuring that properties are maintained to the highest standards and delivering a seamless experience for homeowners and guests.

The role involves coordinating household staff and external service providers, managing maintenance and repairs, conducting property inspections, maintaining records and inventories, and resolving property-related issues proactively and efficiently.

Key Responsibilities

• Oversee the day-to-day operations and upkeep of the property, ensuring it is maintained to a consistently high standard.
• Conduct regular property inspections and proactively identify maintenance, repair, safety, and operational requirements.
• Coordinate with housekeeping, security, maintenance teams, drivers, gardeners, and other household staff or service providers as required.
• Manage external vendors and contractors, including sourcing, scheduling, coordination, and quality of work.
• Handle maintenance requests, breakdowns, repairs, and other property-related issues, ensuring timely resolution.
• Maintain property inventories, records, documentation, warranties, AMC details, and other relevant information.
• Ensure the property is fully prepared ahead of homeowner or guest arrivals, including housekeeping, maintenance, supplies, and other requirements.
• Coordinate procurement of household supplies, consumables, and other property requirements while maintaining appropriate inventory levels.
• Track property-related expenses and ensure spending is aligned with approved budgets.
• Serve as the primary point of coordination between homeowners, Pinch, household staff, and service providers.
• Provide regular updates to homeowners and clients on property maintenance, ongoing work, expenses, and other relevant matters.
• Handle urgent and unexpected property-related situations with discretion, sound judgement, and a solutions-oriented approach.
• Ensure adherence to required safety, security, and operational standards.
• Maintain strict confidentiality and discretion while working with private residences and clients.

Requirements

• 3–7 years of experience in property management, estate management, luxury hospitality, facilities management, private residences, or a related field.
• Experience managing high-end residences, villas, hotels, resorts, or premium properties would be preferred.
• Strong vendor management, coordination, and negotiation skills.
• Excellent organizational and time-management abilities.
• Strong communication and interpersonal skills.
• Ability to independently manage multiple priorities and resolve issues effectively.
• High attention to detail and a strong service orientation.
• Comfortable being hands-on and working closely with household staff and service providers.
• High level of discretion and the ability to handle confidential information.
• Proficiency in MS Office and property or maintenance management tools.
• Willingness to work on-site in Goa and be available for urgent property requirements when needed.
• Bachelor's degree in Business, Management, Hospitality, or a related discipline is preferred.